Frequently Asked Questions
Everything you need to know about booking a Premium Maxi Taxi Melbourne across Melbourne and Victoria.
Vehicle Capacity
How many passengers can a Maxi Taxi hold?
The site supports 11-seater and 13-seater maxi taxi requests. Add passenger count and luggage details so the booking can be matched to the right vehicle option.
Do your vehicles have extra luggage space?
Larger taxi and maxi cab options can suit luggage-heavy trips. Add suitcase, pram, equipment, or parcel details when booking so vehicle space can be considered.
Can I book a Maxi Taxi for just a small group?
Yes. Smaller groups can still request a larger vehicle when luggage, prams, equipment, child seats, accessibility, or comfort requirements make a standard sedan unsuitable.
Booking Process
How do I book Premium Maxi Taxi Melbourne?
You can book via our online booking form, by calling 0424 438 088, or by emailing book@premiummaxicab.com.au. We recommend pre-booking at least 24 hours in advance for planned trips.
How far in advance should I book?
For airport transfers, we recommend booking at least 24-48 hours in advance. For tours and special occasions, 3-7 days ahead gives more time to plan vehicle type, route, stops, and return details. For urgent requests, call directly.
Can I cancel or change my booking?
Yes. Please contact us as early as possible if you need to modify or cancel. Cancellations made more than 24 hours before the booking incur no charge. Within 24 hours, a partial fee may apply pending circumstances.
Pricing & Payment
How do you calculate your prices?
Pricing depends on distance, vehicle type, timing, route, stops, luggage, and service requirements. Request a quote before confirming if the trip is complex.
What payment methods do you accept?
Payment details should be confirmed when booking. If you need a corporate or account-style arrangement, include that request in the booking notes.
Airport Transfers
Do you track flights for arrivals?
Add your flight number and arrival details when booking so airport timing can be planned around the flight. Include terminal, luggage, passengers, child seats, and pickup instructions.
Which airports do you service?
The site supports booking requests for Melbourne Tullamarine (MEL) and Avalon Airport (AVV). Include terminal, flight number, luggage, and passenger count.
Do you offer a meet-and-greet service?
If you need meet-and-greet or specific pickup instructions, add that request during booking so it can be confirmed before the trip.
Accessibility
Do you provide wheelchair-accessible taxis?
Wheelchair-accessible requests should include wheelchair type, mobility equipment, carers, pickup access, destination, appointment time, and luggage details.
Are your drivers trained for passengers with disabilities?
Include any assistance requirements in the booking notes so accessibility needs can be understood before the trip is confirmed.
Tours & Destinations
Can I create a custom tour itinerary?
Yes. Add preferred stops, pickup time, return time, passenger count, luggage, and route priorities in the booking notes for a custom day trip quote.
Are food and breaks included on tours?
Meals, tastings, attraction tickets, and entry fees are usually separate from transport. Add timing and stop preferences so the quote reflects the itinerary.
Service Coverage
What areas in Victoria do you serve?
Booking requests can cover Melbourne CBD, suburbs, airport corridors, the Yarra Valley, Mornington Peninsula, Geelong, Great Ocean Road, Phillip Island, Ballarat, Bendigo, and selected Victorian regional routes.
Do you operate on public holidays?
Early morning, late night, weekend, and public holiday requests should be pre-booked where possible. Any surcharge or special timing requirement should be confirmed before the booking is accepted.